Orders are sent by Royal Mail 1st Class, 2nd or by carrier and as such you should usually receive your order within three - five working day. At certain times of year your order may take a little longer and we ask that you wait before contacting us.
If you wish we can send by next day delivery but cost will be more.
Free P + P on orders over £100.00 in the UK.
We can deliver out-side the UK. P + P will vary please ask.
We can also deliver abroard but the postage will be more, please request information.
1. If you are not sure about an item it is always best to ask this saves time and money.
2. RETURNS, CANCELLATIONS AND SUBSTITUTIONS
3. RETURNS, If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item. All we ask is that you inform us by email or post and return the product within 7 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service. Returns must be made within 7 working days of delivery.
You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
4. CANCELLATION Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services. If you do cancel a contract, then you must notify us in writing by sending an email to us or a letter to Millennium House, 21a/23 Stetion Road, South Norwood, London, SE25 5AH, email: firstname.lastname@example.org. You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you.